At Optimist Business Solutions, we are passionate about operational excellence. With our extensive experience in change management, project management, and six sigma methodologies, we are your partners in finding ways to maximize your effectiveness and optimize your processes. We don't just train. Our goal is to leverage our experience and our proven strategies to help you deliver on your promise to your clients, though process improvement and procedural effectiveness.
“Optimist Business Solutions provides engaging, results-oriented training for our staff. Our entire team (from administrative assistant to Senior level staff) walked away with the skills to use basic Six Sigma vocabulary & can now identify opportunities to help our clients improve their organizational health." Debra S. Kunce, Managing Principal CORE Planning Strategies LLC
WHO WE ARE
We help leaders solve tough performance problems.
We will be the trusted place where leaders learn to deliver on their promises.
We empower leaders with premium quality, cultural responsiveness, and proven roadmaps.
FOUNDER & PRESIDENT
Joy E. Mason is a Certified Six Sigma Black Belt with over 25 years of experience in pharmaceutical manufacturing, laboratory operations, and risk assessment, with an emphasis on business processes and quality systems. Joy has managed international projects and effectively delivered results using six sigma methodologies for both public and private sectors.
As an internal consultant for a Fortune 200 company, Joy consistently created strategies and implementation plans to help clients meet new regulatory requirements. As an entrepreneur, Joy has helped clients dramatically improve their bottom line by applying her problem-solving techniques. Her strategies and techniques are proven to resolve process problems, evaluate risk, and save costs. She is known for her unwavering optimism and her unique ability to create a collaborative environment for diverse stakeholders to get things done.
"Joy, in one 30 minute session, led my team and I through a journey of identifying, understanding and solving a very real issue that instantly increased our close ratio by 40%."
- Shamara D. Mitchell Cox, CEO, The Merit Group
VALUES WE LIVE & WORK BY
We don’t compete with each other. We are transparent. We help each other succeed at work and at home. We are a team.
We are committed not only to help clients with solutions but also to empower them with the necessary tools for repeated and sustainable success over time.
Problem solving and helping clients through change is not just work, it is our spiritual work to serve
We believe in possibilities. Our clients just need support, training, and tools to realize those possibilities.
The manner in which we complete our work is honest and transparent. We don’t want any client to feel layers between us and them.
We are committed to staying with our clients through the process until they feel confident on the new tools for improving their business.
We complete our work with the highest quality. Both the what and the how are important. As we complete our work, we demonstrate the character that aligns with our values. We do what is right.
We look for ways to grow our craft. We stay up on the latest research and emerging trends. We want our clients to have the most current methodologies.
Our values impact who we are as a company and how we do business. Our goal is to see you succeed through improved processes, training and collaboration. We are committed to your success.