At Optimist Business Solutions, we are passionate about operational excellence. We don't just train. Our goal is to leverage our experience and our proven strategies to help you deliver on your promise to your clients, though process improvement and procedural effectiveness.


“Optimist Business Solutions provides engaging, results-oriented training for our staff. Our entire team (from administrative assistant to Senior level staff) walked away with the skills to use basic Six Sigma vocabulary & can now identify opportunities to help our clients improve their organizational health."   Debra S. Kunce, Managing Principal CORE Planning Strategies LLC




Optimist Business Solutions helps leaders optimize their results.


Optimist Business Solutions is the trusted place where leaders learn how to optimize their results.


Optimist Business Solutions empowers leaders with premium quality, cultural responsiveness, and proven roadmaps for success.


 Joy E. Mason is a Certified Six Sigma Black Belt with over 25 years of experience in pharmaceutical manufacturing, laboratory operations, and risk assessment, with an emphasis on business processes and quality systems. Joy has managed international projects and effectively delivered results using six sigma methodologies for both public and private sectors.


As an internal consultant for a Fortune 200 company, Joy consistently created strategies and implementation plans to help clients meet new regulatory requirements. As an entrepreneur, Joy has helped clients dramatically improve their bottom line by applying her problem-solving techniques. Her strategies and techniques are proven to resolve process problems, evaluate risk, and save costs. She is known for her unwavering optimism  and her unique ability to create a collaborative environment for diverse stakeholders to get things done.


"Joy, in one 30 minute session, led my team and I through a journey of identifying, understanding and solving a very real issue that instantly increased our close ratio by 40%."    

- Shamara D. Mitchell Cox, CEO, The Merit Group 



We believe in possibilities. Our clients just need support, training, and tools to realize those possibilities.


The manner in which we complete our work is honest and transparent. We don’t want any client to feel layers between us and them.


We are committed to staying with our clients through the process until they feel confident on the new tools for improving their business.


We complete our work with the highest quality. Both the what and the how are important. As we complete our work, we demonstrate the character that aligns with our values. We do what is right.


We are committed not only to help clients with solutions but also to empower them with the necessary tools for repeated and sustainable success over time.


Our values impact who we are as a company and how we do business. Our goal is to see you succeed through improved processes, training and collaboration. We are committed to your success.

2019 (c) Optimist Business Solutions